Privacy Policy

Last updated: April 2026

1. Introduction

Lakoum is committed to protecting the privacy of its customers. This privacy policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

Company Name: Lakoum

Legal Form: Foreign law company (Morocco)

RCS Number: 102 606 084 R.C.S. Marseille

Director in France: FILIPPINI Raphaël, Saïd, Pierre

Registered Office:
IMMB FLEURY 11 23 ANOUAL
KENITRA
MOROCCO

Establishment in France:
55 Rue Grignan
13006 Marseille 6e Arrondissement
France

Email: contact@lakoum.fr

3. Data Collected

We collect the following data:

  • Identity Information: last name, first name, email address
  • Delivery Information: postal address, telephone number
  • Payment Information: bank details (securely processed by our payment provider)
  • Browsing Data: IP address, cookies, pages visited

4. Purposes of Processing

Your data is used for:

  • Processing and delivering your orders
  • Managing your customer account
  • Sending you commercial communications (with your consent)
  • Improving our site and services
  • Complying with our legal obligations

5. Legal Basis for Processing

The processing of your data is based on:

  • The performance of the sales contract
  • Your consent (for marketing communications)
  • Our legitimate interests (improving our services)
  • Compliance with legal obligations

6. Retention Period

Your data is retained:

  • Order data: 10 years (accounting obligations)
  • Customer account data: until your account is deleted
  • Marketing data: until you withdraw your consent

7. Recipients of Data

Your data may be shared with:

  • Shopify (store hosting)
  • Secure payment providers
  • Carriers (for delivery)
  • Legal authorities (if required by law)

8. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct your inaccurate data
  • Right to erasure: delete your data
  • Right to restriction: limit the processing of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to the processing of your data

To exercise your rights, please contact us at: contact@lakoum.fr

9. Cookies

Our site uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings.

10. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

11. Complaint

If you believe your rights are not being respected, you can lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

12. Contact

For any questions regarding this privacy policy:
Email: contact@lakoum.fr
Phone: +33 7 65 86 67 73